Course: Delivery Profit Boost
Mentor – Olena Kiyanovska, an expert in building processes in delivery departments, 17+ years in the industry.
We invite you to a practical course on Delivery, where you will learn how to build, set up and effectively control the processes of the Delivery unit, manage all aspects of the unit's work. This course contains only the knowledge and approaches that really work - without water and with a focus on results.
- Sound familiar?
- Clients suddenly leave without warning.
- Payment terms are becoming blurred and it is becoming increasingly difficult to agree with them on timely payments.
- Project debts are growing, and how to get money for the work performed is a big question.
- It is difficult to establish contact with the client. It is unclear what is happening on his side, and in any situation the vendor is to blame.
After completing the course, you will be able to effectively control resources, manage the financial cycle within the Delivery unit, improve transparency and increase the financial result of Delivery. You will learn how to retain customers, find opportunities and plan upsells, form strong teams and develop as a Delivery leader. If you want to structure your experience, scale your influence and climb the career ladder - this course is for you.
Mentor - Olena Kiyanovska, an expert in building processes in delivery departments, 17+ years in the industry.
Format:
- Collaboration: Q&A
- Activities: lectures, meetings, practical and homework
- 1 to 1 for participants with Full ticket
Duration: 6 weeks, 12 online classes of ~2 hours each.
Platform: Zoom. You will receive a link to the broadcast before the course starts, and it will also be available on this landing page. In addition, all materials and lecture recordings will be available on the learning platform.
Course Guide: A workbook that you will follow throughout the course.
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Interaction:
Number of participants is limited: 22 places
Language of the event: Ukrainian
Language of presentations: Ukrainian and English
Audience:
- Delivery managers who want to strengthen management expertise and systematize approaches
- Project / Program managers who work with multiple teams or large-scale initiatives and strive to master delivery as a separate function.
- CEOs and COOs of small and medium-sized IT service companies
- Product managers who are interested in better synchronizing business goals with the capabilities of delivery teams.
Program
Module 1: Starting Delivery
- Project Initiation: Preparation, Planning, Customer Expectations
- Requirements Gathering and Visioning *Delivery*
- The Role of the Delivery Manager at the Start
- Stakeholder and Expectation Management
Module 2: Delivery Performance and Control
- Metrics and KPIs in Delivery
- Performance Control Models: Agile, Hybrid, Custom
- Process Transparency: Reporting, sonics, status check
- Working with deviations and escalations
Module 3: Resource Management
- Resource planning: supply and demand
- Loading, utilization and balancing teams
- Managing resource conflicts between projects
- Interacting with recruitment / bench / people-partners
Module 4: Financial and risk management
- Financial modeling and project budgeting
- Cost and margin control
- Risks: assessment, evaluation, mitigation
- Financial reporting for internal and external stakeholders
Module 5: Customer Retention and Upselling
- Building Long-Term Customer Relationships
- Regular Communication and Engagement with Customer Teams
- Upselling: Opportunities and Their Development
- Customer Satisfaction as a Strategic Indicator
Module 6: Team Composition and Delivery Manager Growth
- Optimal Delivery Team Structure
- Role Synergy: PM, Tech Lead, BA, QA, DM
- Delivery Manager Career Development
- Leadership, Influence, Area of Responsibility
Mentor: Olena Kiyanovska
— 17+ years in the IT industry
— Founder of an outsourcing agency
— Co-founder of Daʼat Consulting
— Former Managing Director of an international company
— Expert in building processes in Delivery departments
— Promoter of the project approach